When choosing your interpreter platform, you need to consider some factors so that you can make the right hiring decision. Here are tips for selecting an interpreter platform.
You first need to know what you want so that you can find a global interpreter platform that is designed to meet your business needs. This will enable you to select a language software company that will provide you with the best solutions for your business.
Check with your interpretation providing to see if they maintain confidentiality with their services. The platform should be designed to ensure that important and crucial matters are handled with care and the privacy of the client is maintained.
Make sure you get your interpretation services from interpreters who have been certified, have extensive experience, and are well trained. The interpreters should be highly trained and experienced so that they can provide your clients with honest and accurate interpretation. Also, inquire if they are specialized in providing services in your area of need for top-notch interpretation. It is recommended that you choose interpretation platforms that offer 24/7 technical support so that your needs can be met successfully.
For telephone interpreting services, consider a company that offers a cloud-based solution which will be incorporated in your call center system. This will enable your clients to be connected to the interpreters within seconds and this will build a good name for your business. Also, some enable their account holders the option to click to call from their landlines, Smartphone apps and computers.
Choose a platform that offers on-site interpretation services for a more appropriate solution. The schedule can be planned in advance and it should have an interpretation management module to coordinate your onsite appointments. Also, you will provide you with communication channels like emails and phone where you will be able to book your sessions when you have a complex issue.
If your clients are not comfortable with face-to-face interpretation, it is a good idea to choose a service provider that offers video remote interpreting. With this service, you will need a web camera and access to the internet. However, ensure that the video is high resolution and the audio connection is exceptional as lack of this could bring a bad reputation to your business.
Also, examine if the interpretation platform covers your area of business before you hire its services. For instance, for the healthcare industry, the interpreters should understand all the terminologies used and understand the healthcare policies and regulatory.
Finally, compare the prices of different interpreting platform and choose the one that meets your budgetary needs.